PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY VISITING OR USING OUR WEBSITE, YOU HEREBY CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO COMPLY WITH ALL THE TERMS OF THIS PRIVACY POLICY. IF YOU DID NOT AGREE TO THESE TERMS SET OUT IN THE PRIVACY POLICY, PLEASE LEAVE THIS PAGE AND DO NOT USE THE WEBSITE.
PRIVACY POLICY
Edition of 05/23/2023
We ask you to read this website Privacy Policy carefully, as it contains important information about who we are, how and why we collect, store, use and share personal information, about your rights with respect to your personal information and how to contact us and the supervisory authorities if you wish to lodge a complaint.
This website is operated by MOON STORES TRADING L.L.C. (hereinafter referred to as the “Company“), registered in accordance with the laws of the United Arab Emirates. For more information about us, follow the link: https://moonstores.com/aboutus/
When we collect your personal data.
This Privacy Policy applies to your use of our website https://moonstores.com/. On our website, we may link to other websites owned and operated by third parties. Third-party websites may also collect information about you in accordance with their own privacy policies. For privacy information regarding other third-party websites, please read their privacy policies.
We collect your personal data in accordance with applicable laws as and when you visit our website, register with us, contact us, send us feedback, purchase products or avail services through our website, publish materials on our website and fill out customer surveys or participate in contests through our website and perform other actions necessary to improve our website and our services.
We collect personal data either directly, for example, when you register with us, contact us or purchase products or avail services through our website, or indirectly, for example, when browsing on our website (see “Cookies” below).
What information we collect and for what purposes.
The personal data we collect depends on the specific activities carried out through our website.
The list of user data that can be stored on the servers and in the information infrastructure of MOON STORES TRADING L.L.C., as well as transferred to third parties, may include, but not limited to the following inter-alia:
- Full name;
- Date of birth;
- Phone number;
- Gender;
- E-mail;
- User’s time zone;
- Website account details such as username, login;
- Password or a hash of the password from the user’s personal account, or another type of digital key required for user authorization in the system;
- User settings of the user’s personal account, including but not limited to language locale, user’s photo (avatar), and other free-form data that the user wishes to specify (free Bio info field);
- Unique identifier (internal) of the user account;
- Information about the order and delivery: delivery time; time of the order; information about the contents of the user’s basket; related service information about the user’s order, including the order ID;
- Address of the user’s payment details (country, region, state, street, building/building/block number, room/apartment number);
- Address of the place of delivery (country, region, state, street, building/building/block number, room/apartment number);
- The history of user visits to the site (including, but not limited to the transfer of data to any third party, Google Analytics, as well as possibly to other third parties);
- Information about the computer, including IP address, operating system and browser type, as well as information about general Internet usage (for example, using technologies that store information or access the device, such as cookies, tracking pixels, web beacons, etc.);
- Unique identifiers (trackers) to track user activity and register user actions;
- Other unique keys necessary to improve the security of user data and the functioning of the site;
- Information about transactions that you carry out through our website and about the fulfillment of your orders (acquiring: transfers payment card details to a third party in encrypted form);
- Information about any reviews about our Company and the Company’s services;
- Any other information that we deem necessary to improve our website and our services.
We may use your personal data for the purposes of:
- Creating and managing an account;
- Confirmation and verification of your identity;
- Providing you with goods and services;
- Customize our website and it’s content according to your preferences;
- Notify you of any changes to our website or our services that may affect you;
- Improve our services;
- For any other reason that we deem necessary to improve our website and our services.
Legal grounds for collection and processing of personal data.
When we use your personal data, we act in accordance with applicable laws relating to personal data. Our Company reserves the right to rely on different legal frameworks, depending on what personal data we process and why. Legal grounds include:
- single and bundled consent: if you have given us explicit consent for processing of your personal data for related purposes by agreeing to terms and conditions;
- contract: when our use of your personal data is necessary to conclude a contract with you, or because you have asked us to take certain steps before entering into a contract;
- legal obligation: when our use of your personal data is necessary to comply with the law (not including contractual obligations);
- economic or financial interests: when our use of your personal data is necessary to protect the economic or financial interests of the state;
- legitimate interests: for our legitimate interests or the interests of a third party. Legitimate interest is when we have a business or commercial reason to use your personal data. In this regard, our Company reserves liberty to conduct any assessment necessary based on legitimate interests to balance our interests with yours.
How can you access and make changes to your personal data.
You may access information about your account and your interactions with the website in order to view and, in certain cases, update your information.
Examples of information that you can easily access on the platform include:
- Up-to-date information about recent orders;
- Information about the items marked in the category “wishlist”;
- Personal identification data (including name, email address, password, messages and personalized advertising preferences);
- Payment settings (including credit card information);
- E-mail notification settings.
You can opt out of receiving future marketing messages from us at any time by changing your preferences in communicating with customers by opting for necessary declaration.
Who we share your personal data with.
Information about our customers is an important part of our business. We share your personal data only as described below and with companies that adhere to similar methods of protection in accordance with respective laws as described in this Privacy Policy:
Other companies. In order to offer you our services, we shall be at liberty to interact with companies that are our affiliates and/or unaffiliated service providers (for example, logistics companies used to deliver products to you, marketing companies, payment systems for processing online transactions, etc.). We shall also be at liberty to involve other companies in your transactions that can digitally store your information to make your use of our services more efficient.
You understand that it is important that such companies have access to relevant information to perform their functions. We may also receive information from these companies (such as updated shipping and address information) that we may use (for example, to correct our records and deliver your next purchase). By using our website, you hereby freely and specifically consent to the transfer, storage, use and disclosure of your information to companies that are our affiliates and/or unaffiliated service providers, wherever they are located. These companies are contractually obligated to keep your information confidential.
Marketing and advertising offers. We may also use your personal data to provide you with information about products and services that may be of your interest, as well as to improve the operation of our website, service messages, new features, improvements, special offers and events. We can contact you through various channels, including email, push notifications, web notifications, mail, phone, in-app messages, messenger messages and news feed cards, and others.
We shall be at liberty to allow third parties to use your personal data. For example, we may provide advertisers with information to help them reach the audience they want to target and enable us to fulfill our obligations to our advertisers (for example, by showing their ads to the target audience).
In addition, you may be asked to provide additional information to participate in some of our market research events, including contests and promotions. For example, if you win a contest, you may be asked to provide additional personal data to confirm your eligibility and provide you with a prize. This information may be collected by us or our partners or suppliers to conduct a promotional campaign. Please note that you should review the privacy policies of such third parties to find out how they can use any information they collect. Our Company shall be in no way held responsible in this regard and you alone shall be obligated to review such privacy policies of such third party companies.
Business transfers. In case of acquisition of our Company, customer information shall be one of the transferred assets.
Disclosure by force of law. We are obligated to disclose an account and other information when we believe that such disclosure is appropriate to comply with the law and law enforcement investigations, as well as to protect the rights, property or safety of our users or others. This includes sharing information including but not limited to law enforcement agencies, other companies and organizations for various reasons, such as fraud protection and credit risk reduction.
Cookies and other tracking technologies.
Cookies are small files that a web server sends to your computer’s hard drive, allowing a website to remember who you are. Information from cookies may include information related to your use of our websites, information about your computer (for example, IP address and browser type) and demographic data. We use cookies to improve our website.
We use the products to track unique visitors to our website and application (storing the unique visitor ID, date and time of the first visit, the start time of their current visit and the total number of visits they have made); to register session information (to link information about the visit, including conversions and transactions, to the traffic source); and register that the visit to the website has ended and the browser is closed.
We hereby also reserve the right to use a third-party advertising company to display ads on our website. These ads may also contain cookies, and we do not have direct access to or control over such processes.
If you do not want to accept any cookies, you can change your browser settings so that cookies (including those required for the requested services) are not accepted. If you do, keep in mind that you may lose some of the functions of our website. Most internet browsers have a mechanism that notifies you when you receive a new cookie and tells you how to reject new cookies or disable cookies altogether (if you want to).
Third parties cannot identify you using cookies.
Advertising information.
We would like to send you information about our products and services, contests and special offers that may interest you from time to time. If we have your consent or it meets our legitimate interests, we can do this by mail, email, phone, text message (SMS), automatic call or by other means.
We would also like to share your personal data with our partners so that they can send you information about their products and services.
We take maximum precautions while working with our partners and conclude agreements with partners on the confidentiality of personal data, however, we cannot guarantee and held responsible for the work of partners with your personal data.
We only get consent for you to receive advertising messages when you tick the appropriate boxes on our website.
If you have previously consented to advertising messages, then you can unsubscribe at any time in the following ways:
- contact us by e-mail: info@moonstores.com,
- using the “unsubscribe” link in e-mails.
The un-subscription process may take several days.
Third-party websites.
You can access certain third-party websites through links on our website. However, we cannot be held liable or responsible for any other websites, their respective privacy policies or other content, or how they handle information about their visitors or users. We strongly recommend that you review their privacy policy to find out how they handle your personal information.
Cross-border transfer of your information.
Sometimes we may need to share your personal data with third parties outside the United Arab Emirates, which will entail the transfer of your personal data outside the United Arab Emirates.
We take maximum precautions when working with third parties and conclude agreements with them on the confidentiality of personal data, however, we cannot guarantee and bear responsibility for the work of third parties with your personal data.
The level of protection of personal information varies in different jurisdictions in which we operate, and in some cases may not provide an adequate level of protection from an international point of view. To solve this problem, we have procedures and guarantees to ensure the protection of personal information: contractual obligations to ensure that all such organizations protect your personal information and use it only for the purposes that we have indicated and informed you. When we transfer your information to other countries, we will use, share and protect this information as described in the privacy notice.
For more information, please contact us via e-mail: info@moonstores.com.
How long do we store your personal data.
We will store your personal data for the period of time necessary to achieve the purposes for which it was collected, unless we specifically agree with you for a longer retention period, or a longer retention period is required or permitted by law.
Rights of the personal data subject.
Under the Data Protection Laws of the United Arab Emirates, you have a number of important rights free of charge. In summary, these include rights to:
- fair processing of information and transparency over how we use your use personal information,
- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address,
- require us to correct any mistakes in your information which we hold,
- object at any time to processing of personal information concerning you for direct marketing,
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you,
- object in certain other situations to our continued processing of your personal information,
- otherwise restrict our processing of your personal information in certain circumstances.
If you would like to exercise any of those or other rights of the personal data subject, please contact us via e-mail info@moonstores.com.
Ensuring the security of your personal data.
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorized way. We maintain commercially reasonable technical, administrative and physical precautions to ensure safe handling of your personal data in accordance with this Privacy Policy, as well as to protect against unauthorized access or modification, disclosure or destruction of your information.
It is important for you to protect yourself from unauthorized access to your password and to your devices used to access our services. You alone shall be responsible for maintaining the confidentiality of your password. For example, make sure you log out after you finish using the shared device.
Unfortunately, the transmission of information over the Internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of your information transmitted to our website, and any transmission is at your own risk.
Changes to the Privacy Policy of our website.
This website Privacy Policy was published on 05/23/2023 and was last updated on 05/23/2023.
We will publish the current version of this Privacy Policy on the website in the “Privacy Policy” section. We may change the privacy policy of this website from time to time. Each change in the Privacy Policy takes effect from the moment of publication on the website or from the date specified by us as the “effective date”.
We may periodically email reminders of our notifications and terms, but you should check our website frequently to see the latest changes.
You are required to check the Privacy Policy regularly. Your continued use of the website after any such change constitutes your acceptance of this Privacy Policy as amended.
How to contact us.
If you have any doubts, require any clarifications etc. about your information on the Platform, please contact us by e-mail info@moonstores.com by providing a detailed description, and we will try to solve this problem.
Do you need more help?
If you would like this website Privacy Policy to be presented in a different format, please contact us (see “How to Contact us” above).